Paper Key : IRJ************879
Author: Rasha Reyad Hideib Hasan
Date Published: 05 Jan 2025
Abstract
AbstractThis study aims to examine how Emotional Intelligence (EI) influences the Job Performance of administrative staff in private schools in Jordan, with particular emphasis on four EI dimensionsAppraisal of Ones Own Emotions, Appraisal of Others Emotions, Use of Emotion, and Regulation of Emotion (Goleman, 1995; Salovey & Mayer, 1990). Adopting a quantitative, cross-sectional methodology, the research collected data from 388 respondents through structured questionnaires, which were validated and demonstrated high reliability (Cronbachs alpha 0.70). Multiple and simple regression analyses revealed that EI significantly predicts Job Performance, with Regulation of Emotion identified as the strongest predictor, followed by Appraisal of Others Emotions and Use of Emotion. The findings underscore the importance of both self-awareness and empathetic understanding in enhancing administrative staff performance. In light of these results, the study recommends implementing targeted EI training programs, incorporating EI metrics into performance evaluations, and fostering supportive organizational policies to further develop emotional competencies. These interventions can enhance not only individual performance but also contribute to organizational outcomes in the educational sector.Keywords: Emotional Intelligence, Job Performance, Private Schools, Administrative Staff, Jordan.
DOI Requested