Paper Key : IRJ************030
Author: Arjun Kohli,Nancy,Sukhmander Singh
Date Published: 06 Nov 2023
Abstract
This article explores the changing role of chatbots and social networking expertise in today's customer service, and its development for in-depth analysis, delivery, and impact. In the age of ever-evolving technology, customer service efforts have evolved at an unprecedented rate, driven by significant advances in intelligence and natural language processing. This study uses mixed methods to examine the effectiveness of chatbots in improving customer satisfaction and service quality. The findings highlight the current state of chatbot technology in customer service and offer suggestions for future improvements.
DOI LINK : 10.56726/IRJMETS45717 https://www.doi.org/10.56726/IRJMETS45717