Paper Key : IRJ************016
Author: Mansi Morabiya,Nitisha Patidar,Bharat Patil
Date Published: 02 Apr 2024
Abstract
Patient satisfaction is a measurement of how well a patient's expectations and requirements are met during their experience receiving healthcare. There are several variables that affect it, with service quality playing a big role. The likelihood that a patient would be pleased with their hospital stay increases when they receive high-quality care. Effective interaction with healthcare professionals, prompt treatment, and empathetic treatment and positive outcomes. Patient loyalty refers to tendency of patient to consistently choose a specific hospital for all of their future medical requirements. It represents a long-term commitment to a healthcare provider and goes beyond simple contentment. Positive experiences, trust, and a sense of value in the provided services are the foundations of patient loyalty. Patients who are pleased with the standard of care they receive are more inclined to suggest the hospital to others and return there for any additional medical needs.Providing high-quality healthcare services can take many forms, and it is crucial for private healthcare providers to do so. Gathering patient feedback and gauging their satisfaction can assist pinpoint areas that need improvement. Private healthcare providers should use this input to improve the patient experience and make the required improvements. Because of the frequently stifling rivalry in the private healthcare industry, suppliers must set themselves apart by offering great service quality. In addition to being morally required, exceeding patient expectations.Keywords: Patient satisfaction. Patient loyalty, Quality care .
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