Paper Key : IRJ************068
Author: V.v.srinivedhini
Date Published: 13 Apr 2025
Abstract
This study investigates the competency mapping to identify skill gap among employees in Banking sector,focusing on identifying skill gaps among employees. The research aims to assess the prevalence of key technicalskills, determine if a significant association exists between job roles and the level of understanding of digitalbanking platforms, and analyse the correlation between communication skills and conflict management.Employing surveys, the study gathers data on existing employee skills.The findings will provide a comprehensive understanding of the current skill distribution among employees.Based on the analysis all the employees have well equipped with skills.Based on the analysis, the study proposesa comprehensive strategy for sustaining and enhancing employee competencies. This strategy encompasses theestablishment of ongoing learning initiatives, including workshops and online certifications focused on emergingtechnologies and regulations; the initiation of cross-departmental training to enhance expertise and adaptability;and the leveraging of consistent performance and feedback systems. Ultimately, this research seeks to providewith actionable insights to implement targeted interventions for continuous learning, skill upgradation, therebyensuring a future ready workforce capable of delivering long-term effectiveness and superior service in thedynamic banking sector.
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